Privacy Policy

Last updated: November 2, 2025

Our Commitment to Your Privacy

At DialoguePlus Academy, we take your privacy seriously. This Privacy Policy explains how we collect, use, protect, and handle your personal information when you visit our website or engage with our communication training services.

We are committed to transparency and giving you control over your data. If you have any questions about this policy or how we handle your information, please contact us at info@moltravehand.com.

Information We Collect

1. Information You Provide Directly

We collect information when you voluntarily provide it through our contact forms, course enrollment, or direct communication:

  • Contact Information: Name, email address, phone number
  • Professional Information: Company name, job title, industry (when relevant to training)
  • Communication Content: Messages, inquiries, and feedback you send to us
  • Course-Related Information: Training preferences, goals, and progress data during enrollment

2. Information Collected Automatically

When you visit our website, we automatically collect certain technical information:

  • Device Information: IP address, browser type, operating system
  • Usage Data: Pages visited, time spent on pages, referring URLs
  • Cookies and Tracking: Information collected through cookies and similar technologies (see our Cookie Policy)

3. Information from Third Parties

We may receive information about you from analytics services, advertising platforms, and other partners who help us understand and improve our services. This is always done in accordance with applicable data protection laws.

How We Use Your Information

Service Delivery and Communication

We use your information to respond to inquiries, provide course information, deliver training services, and maintain communication about your enrollment and progress.

Website Improvement and Analytics

Technical and usage data helps us understand how visitors interact with our website, identify areas for improvement, and optimize the user experience.

Marketing and Promotional Communications

With your consent, we may send you information about new courses, training opportunities, and relevant updates. You can opt out of marketing communications at any time.

Legal Compliance and Protection

We process personal data to comply with legal obligations, protect our rights and property, and ensure the security of our services and users.

Legal Basis: We process your personal data based on your consent, our legitimate business interests, contractual necessity, or legal obligations, depending on the specific purpose and applicable law.

Data Sharing and Disclosure

We respect your privacy and do not sell your personal information to third parties. We may share your data only in the following circumstances:

Service Providers

We work with trusted third-party service providers who assist with website hosting, email delivery, analytics, and other operational functions. These providers are contractually obligated to protect your data and use it only for specified purposes.

Legal Requirements

We may disclose your information if required by law, court order, or governmental regulation, or when necessary to protect our rights, prevent fraud, or ensure safety.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new entity, subject to the same privacy protections described in this policy.

With Your Consent

We may share your information with other parties when you have given us explicit permission to do so.

Data Security and Retention

Security Measures

We implement industry-standard security measures to protect your personal information:

  • Encryption of data in transit and at rest
  • Regular security assessments and updates
  • Access controls limiting who can view personal data
  • Secure storage systems and backup procedures

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we securely delete or anonymize it.

Breach Notification

In the unlikely event of a data breach affecting your personal information, we will notify you and relevant authorities in accordance with applicable data protection laws.

Your Rights and Choices

You have important rights regarding your personal information. Depending on your location, these may include:

Access Rights

Request a copy of the personal data we hold about you

Rectification Rights

Request correction of inaccurate or incomplete information

Erasure Rights

Request deletion of your personal data under certain circumstances

Portability Rights

Receive your data in a structured, commonly used format

Objection Rights

Object to certain processing activities, including marketing

Withdrawal Rights

Withdraw consent for data processing at any time

How to Exercise Your Rights

To exercise any of these rights, please contact us at info@moltravehand.com or use our contact form. We will respond to your request within the timeframe required by applicable law, typically within 30 days.

You also have the right to lodge a complaint with your local data protection authority if you believe your privacy rights have been violated.

Your Rights and Opt-Out Instructions

You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:

  • Avoid filling out contact forms, account registrations, or any data-submitting features
  • Disable cookies through your browser settings (see our Cookie Policy for more details)
  • Contact us directly to request the deletion of any previously shared personal data

We respect your privacy choices. If you would like us to delete your data, please reach out to us at info@moltravehand.com or use our contact form. We will process your request promptly in accordance with applicable law.

Children's Privacy

Our services are designed for adult professionals and are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a child, we will take steps to delete it promptly.

International Data Transfers

DialoguePlus Academy operates primarily in Tokyo, Japan. If you are accessing our website from outside Japan, please be aware that your information may be transferred to, stored, and processed in Japan or other countries where our service providers operate.

We take appropriate safeguards to ensure that your personal data remains protected in accordance with this Privacy Policy and applicable data protection laws, regardless of where it is processed.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will update the "Last Updated" date at the top of this page and may provide additional notice through our website or via email.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

DialoguePlus Academy

305-0816 3-21-49 Gakuen no Mori, Tsukuba City, Ibaraki Prefecture

Email: info@moltravehand.com

Phone: +81-27-360-6513

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